A Word on Warranties — We Don’t Sell on Them
Every carpet comes with a warranty. Some say 10 years, some 25, some 35. The salesmen
love these numbers because big numbers close deals. We don’t use them that
way. Here’s why.
Read the fine print. A “25-year wear
warranty” almost always means one thing: the carpet won’t develop a hole in
25 years. It says nothing about whether your carpet will still look good.
A carpet can crush flat, lose its color, show traffic lanes down to the backing, and
look 20 years old after 5 — and still be “under warranty” because
technically there’s no hole in it.
A True Story From Out West
Years ago there was a guy out west selling builder’s-grade carpet — the
cheapest stuff you can imagine — with 25- and 35-year warranties.
Customers ate it up. Who wouldn’t? Great warranty, low price. The problem: the carpet
was designed to not wear through, not to look good. Six months later those floors
looked tired. Two years in, they looked like someone had dragged a truck across them. But
because there was no physical hole, the warranty was intact. Legally bulletproof. Practically
worthless. That’s the game.
What Actually Makes a Floor Last
Two things: the right grade for the room (covered above) and
a quality installation. We’ve replaced plenty of three-year-old
carpet that was the wrong grade for the room or was installed with bad seams, inadequate
padding, or loose stretching. None of those failures are covered by a warranty — they
all just look like “worn carpet.” But they’re completely preventable if
you start with the right material and install it right.
We’re an Installation-First Company
Most carpet stores are showroom-first — a salesperson talks you into a product,
then a subcontracted crew comes out to install it, and if something goes wrong you’re
chasing two companies to fix it. We do it differently. You deal with the
installers directly. The same team that prices your job is the team that puts it in. If
anything — seam lift, a stretch that loosened in humidity, a transition that
needs adjusting — we come out and fix it right away. No middleman, no ticket system,
no “that’s not our warranty issue.” One call. Fixed.
We’ll give you every warranty document the
manufacturer provides. Read them, keep them, file them somewhere. But don’t
let a big number on a brochure be the reason you pick a carpet. Pick the right material
for the room, get it installed by people who live or die on their install reputation,
and the floor will outlast the warranty on its own.